icon-find icon-search icon-print icon-share icon-close icon-play chevron-down icon-chevron-right icon-chevron-left chevron-small-left chevron-small-right icon-facebook icon-twitter icon-mail icon-youtube icon-pinterest icon-google_plus icon-instagram icon-linkedin icon-arrow-right icon-arrow-left icon-download cross minus plus icon-map icon-list icon-map-pin icon-telephone icon-mail2

FAQ – Frequently Asked Questions

The 411 on Kids Quest Fun

  • What activities do you offer at Kids Quest? expand

    There are a variety of exciting activities at Kids Quest from physical challenges to video games, tablet play and crafts. Please visit the amenities page on this website for full details on all of the great things children can experience in our care. The fun varies slightly from center to center, so please visit specific location pages for a list of play events.

  • What ages of children can visit Kids Quest? expand

    Kids Quest hourly child care is available for children from 6 weeks through 12 years of age*. Our Tiny Tots room is specifically designed for our smallest guests, ages 6 weeks to 30 months. The main play floor is designed for children from 30 months to 12 years of age. All interest areas and kids activities are designed to be age appropriate.

  • What are your hours? expand

    We are open 7 days a week, 365 days a year, including holidays. Hours will vary by location, with some adjustment for seasonal hours. Click here to choose a location for hours of operation. (link to locations page)

  • What does Kids Quest charge? expand

    Hourly fees for play vary by location and the age of your child. To review child care rates, visit the location page for the center you would like to visit, or call for hourly fee confirmation.

  • What is included in the hourly price? expand

    All of the games and kids activity areas in the center are included in the hourly child care fee including karaoke, large playing structure, dramatic play, video games and more! Snacks, refreshments, and meals are available at our Quest Café for an additional charge.

  • Do I need a reservation? expand

    Reservations are not required for hourly child care, but centers get busy, so pre-registration is offered and suggested to speed the check-in process. At this time, reservations are required for children’s birthday parties at Kids Quest.

  • What are the qualifications of your employees? expand

    Kids Quest teammates are trained and certified in CPR and first aid, as well as in all forms of play-based activities to engage your child. There are also mandatory ongoing trainings for teammates throughout their employment to supplement and refresh skills or to update credentials.

  • I have an infant, what do I need to bring to the center? expand

    Parents are asked to provide diapers, formula, and food for infants. Diapers are available for purchase at a nominal fee, as well as infant and toddler-friendly snack options.

  • What if my child has a food allergy? expand

    Please notify our team members upon check-in if your child has an allergy. We offer a variety of food options, but we cannot assure there will be items to fit your child’s dietary needs.

  • Do I need to bring anything for my child? expand

    Kids Quest is a shoe-free environment that requires children to wear socks throughout their stay. Comfortable clothing is recommended, and if you forget socks they are always available for purchase. Other than that, our little guests just need their imaginations and the desire to have a fantastic time.

  • What do I need to bring for registration? expand

    You will need a form of photo identification to check your child in and out of our facility. If it is your first visit, you can pre-register at kidsquest.com to streamline the process.

  • What is the check-in/check-out process at Kids Quest? expand

    On your first visit you will be asked for essential information regarding pertinent health and allergies**, personal photo identification, email address, gaming card information, emergency contact(s), and a café spending allowance. You will also be asked to review and sign a daily authorization form that explains Kids Quest policies and procedures. Once your child is in our system, two bar-coded labels will be issued, one for you and one for your child. These stickers must be matched and verified with a photo ID at check-out. Upon completion of check-in, a Kids Quest team member will escort your child through the safety gates to the play floor the adventure can begin.

  • Does Kids Quest have a behaviorial policy? expand

    Maintaining a safe and healthy atmosphere is critical to our mission.  We do not discipline children in our care; however, it is appropriate to redirect unwanted behaviors. Ideally, we would like to work with families to prevent these behaviors from occurring. When necessary for the safety of all children in our care, we may need to look at dismissing a child that engages in inappropriate behavior. For further questions please speaking with a manager on duty when visiting Kids Quest.

  • Is there a time limit on how long my child can stay? expand

    Kids Quest is located throughout the country and complies to all local and state regulations. Please call the center directly before your visit for more information.

  • Can I stay and play with my kids? expand

    Kids Quest is an hourly child care and entertainment center and was created so that adults may explore amenities located at our host properties independent of their children. In fact, our mission is to provide “Play time for kids and free time for you!” The Kids Quest at the Outlet Shoppes at Sands Bethlehem offers parents play time with their children between the hours of 10:00 am to 12 Noon.

  • Is there a discount for multiple kids? expand

    Currently we offer the Loyalty Rewards program as a great way to accumulate free time at Kids Quest. Hours are accrued for all children checked into Kids Quest on the same record. Example: Adult care giver checks in three (3) children for four (4) hours at Kids Quest, for a total of 12 hours accrued. After that visit there are only (3) three hours to go for one FREE hour of care.

  • Do you have discounts to field trip groups? expand

    Yes, we offer discounts to groups of 10 or more. Please contact the specific Kids Quest center location for assistance booking your event.

  • Do you have a Rewards program? expand

    Yes, every guest can participate in the Loyalty Rewards program. To enroll, simply provide a valid email and gaming card number for our files. Once you enroll you can begin accruing hours. For every 15 hours, a FREE hour of time is earned at Kids Quest.

  • Does it cost anything to join the Loyalty Rewards program? expand

    No, our program is absolutely free to join. You simply need a valid gaming card and email address on file. Every hour your child spends at Kids Quest is counted towards your FREE hour.

  • Are there any other benefits to the Loyalty Rewards program? expand

    Besides earning a FREE hour of play after you accumulate 15 hours of paid play, you will be eligible for deals and offers through the program. Also, be the first to know about exclusive center and community events.

  • Do you host birthday parties? expand

    Absolutely! Kids Quest hosts parties that are easy for parents and fun for kids. We have teams in place at each center complete with party captains to lead the fun and create lasting memories of your child’s special day. Simply call your nearest Kids Quest location to speak to a party specialist, or book online to begin the planning process.

*Green Valley Ranch provides care to children 2.5 years through 12 years of age only.

**Kids Quest is a state licensed facility that abides by the State of Nevada’s child care licensing regulations. Per state regulations, if you reside within Clark County Nevada, you must provide proper immunization documentation prior to first visit. Accepted immunization documentation includes; records from public or private school, records from a local health office or a letter signed by a licensed physician, or records from WebIZ.

If you reside outside of Clark County Nevada and are visiting the property 15 consecutive days or less, your child(ren) will be conditionally admitted to the center by signing our daily authorization and providing us with documentation of proof of out of county residency (i.e. Drivers License, State Issued ID) upon check in. For more information, contact the center directly.

**Kids Quest is a state licensed facility that abides by the State of Missouri’s child care licensing regulations. Per state regulations, Kids Quest must have a copy of your child(ren)’s immunization records on file prior to check-in. Accepted immunization documentation can be a health statement, certificate or record from a physician or a recognized health facility stating that the child(ren) have received the required immunizations along with the dates of administration. For more information, contact the center directly.

Cyber Quest Arcade

Cyber Quest is a nationally acclaimed family-friendly arcade that offers cutting edge games for kids and adults alike. The most distinctive aspects of this arcade are that Cyber Quest only offers non-violent game content as well as enhanced levels of employee-guest interaction. At Cyber Quest kids can enjoy themselves for hours on end while learning and practicing great values such as teamwork, sportsmanship, and fair play.

  • What makes Cyber Quest different from other arcades? expand

    Besides being a non-violent, family-friendly facility, you will also experience a level of professional supervision and interaction by Cyber Quest team members. Our employees are always available to quickly respond to any guest questions or concerns, and to assist players in finding games that are well suited for them. Our teammates will even engage in game play with you if you are up for a challenge!

  • What sort of games does Cyber Quest offer? expand

    Cyber Quest provides an ever-changing game lineup with the latest and greatest ticket, crane, and interactive video games. Games are also rotated on a regular basis to keep the lineup fresh and exciting. Check with your preferred Cyber Quest location for specific game titles.

  • What age groups does Cyber Quest serve? expand

    Cyber Quest was designed to appeal to all ages! You’ll find something for everyone here. Children 12 years or younger must be accompanied by an adult over the age of 18. Kids ages 13 and up can play independently in the arcade.

  • What kind of redemption prizes do you have at Cyber Quest? expand

    Cyber Quest is very proud of our signature Prize Zone. The Prize Zone features plush and licensed toys from popular cartoons or blockbuster movies, travel and board games, craft kits and much, much, more! But it’s not just kid stuff at Cyber Quest—we also offer technology-driven awards like iPads, e-Readers, and other great prizes. Our elite players are also eligible to place special requests for prize fulfillment; if you won the tickets, we’ll find the prize!

  • How are prizes awarded? expand

    All of our games award tickets for redemption on skill-based play—basically, the better you play, the more tickets you will win to cash in at the Prize Zone!

  • What does Cyber Quest cost? expand

    There’s no entry fee for Cyber Quest. All games require a Cyber Quest Club Card or tokens (Cyber Quest at Ho-Chunk Casino). There is a one-time $1.00 fee for Club Cards. Actual game pricing varies, but averages $0.50 – $2.00 per game.

  • How do I register a Cyber Quest Club Card? expand

    There are two ways for you to register your Cyber Quest Club Card; you can enter your information on our card kiosk the next time you visit the center or bring your card to a team member and they can help get that registered for you as well.

    **Cyber Quest at Ho-Chunk Casino location uses a token system and does not support club card registration.

  • Does every Kids Quest have a Cyber Quest area? expand

    Not at this time. Cyber Quest arcades are only attached to certain Kids Quest facilities throughout the country. To see if your local Kids Quest has an affiliated Cyber Quest, visit our locations page. (link to page)

This is one of my daughter’s favorite places to visit. It’s also great for a quick date night for my husband and I while she plays. The center is very nice and clean and the staff is so friendly. I just wish adults were allowed to go in and play too (for the kid in us all). There is a Cyber quest attached where you can go and play video/arcade games. We had my daughter’s 7th birthday party there and it was great. The kids had a blast and the pricing was reasonable. While the kids played so did the adults (at Cyber Quest and the upstairs casino). I definitely recommend giving them a visit if you’re in the area.
– MrsGemini5, TripAdvisor Guest Comment

Birthday Parties and Group Events

* Green Valley Ranch provides care to children 2.5 years through 12 years of age only