FAQ – Frequently Asked Questions

There are a variety of exciting activities at Kids Quest from physical challenges to video games, tablet play and crafts. Please visit the amenities page on this website for full details on all of the great things children can experience in our care. The fun varies slightly from center to center, so please visit specific location pages for a list of play events.

Kids Quest hourly child care is available for children from 6 weeks through 12 years of age*. Our Tiny Tots room is specifically designed for our smallest guests, ages 6 weeks to 30 months. The main play floor is designed for children from 30 months to 12 years of age. All interest areas and kids activities are designed to be age appropriate.

We are open 7 days a week, 365 days a year, including holidays. Hours will vary by location, with some adjustment for seasonal hours. Click here to choose a location for hours of operation. (link to locations page)

Hourly fees for play vary by location and the age of your child. To review child care rates, visit the location page for the center you would like to visit, or call for hourly fee confirmation.

All of the games and kids activity areas in the center are included in the hourly child care fee including karaoke, large playing structure, dramatic play, video games and more! Snacks, refreshments, and meals are available at our Quest Café for an additional charge.

Reservations are not required for hourly child care, but centers get busy, so pre-registration is offered and suggested to speed the check-in process. At this time, reservations are required for children’s birthday parties at Kids Quest.

Kids Quest teammates are trained and certified in CPR and first aid, as well as in all forms of play-based activities to engage your child. There are also mandatory ongoing trainings for teammates throughout their employment to supplement and refresh skills or to update credentials.

Parents are asked to provide diapers, formula, and food for infants. Diapers are available for purchase at a nominal fee, as well as infant and toddler-friendly snack options.

Please notify our team members upon check-in if your child has an allergy. We offer a variety of food options, but we cannot assure there will be items to fit your child’s dietary needs.

Kids Quest is a shoe-free environment that requires children to wear socks throughout their stay. Comfortable clothing is recommended, and if you forget socks they are always available for purchase. Other than that, our little guests just need their imaginations and the desire to have a fantastic time.

You will need a form of photo identification to check your child in and out of our facility. If it is your first visit, you can pre-register at kidsquest.com to streamline the process.

On your first visit you will be asked for essential information regarding pertinent health and allergies**, personal photo identification, email address, gaming card information, emergency contact(s), and a café spending allowance. You will also be asked to review and sign a daily authorization form that explains Kids Quest policies and procedures. Once your child is in our system, two bar-coded labels will be issued, one for you and one for your child. These stickers must be matched and verified with a photo ID at check-out. Upon completion of check-in, a Kids Quest team member will escort your child through the safety gates to the play floor the adventure can begin.

Maintaining a safe and healthy atmosphere is critical to our mission.  We do not discipline children in our care; however, it is appropriate to redirect unwanted behaviors. Ideally, we would like to work with families to prevent these behaviors from occurring. When necessary for the safety of all children in our care, we may need to look at dismissing a child that engages in inappropriate behavior. For further questions please speaking with a manager on duty when visiting Kids Quest.

Kids Quest is located throughout the country and complies to all local and state regulations. Please call the center directly before your visit for more information.

Kids Quest is an hourly child care and entertainment center and was created so that adults may explore amenities located at our host properties independent of their children. In fact, our mission is to provide “Play time for kids and free time for you!” The Kids Quest at the Outlet Shoppes at Sands Bethlehem offers parents play time with their children between the hours of 10:00 am to 12 Noon.

Currently we offer the Loyalty Rewards program as a great way to accumulate free time at Kids Quest. Hours are accrued for all children checked into Kids Quest on the same record. Example: Adult care giver checks in three (3) children for four (4) hours at Kids Quest, for a total of 12 hours accrued. After that visit there are only (3) three hours to go for one FREE hour of care.

Yes, we offer discounts to groups of 10 or more. Please contact the specific Kids Quest center location for assistance booking your event.

Yes, every guest can participate in the Loyalty Rewards program. To enroll, simply provide a valid email and gaming card number for our files. Once you enroll you can begin accruing hours. For every 15 hours, a FREE hour of time is earned at Kids Quest.

No, our program is absolutely free to join. You simply need a valid gaming card and email address on file. Every hour your child spends at Kids Quest is counted towards your FREE hour.

Besides earning a FREE hour of play after you accumulate 15 hours of paid play, you will be eligible for deals and offers through the program. Also, be the first to know about exclusive center and community events.

Absolutely! Kids Quest hosts parties that are easy for parents and fun for kids. We have teams in place at each center complete with party captains to lead the fun and create lasting memories of your child’s special day. Simply call your nearest Kids Quest location to speak to a party specialist, or book online to begin the planning process.

Besides being a non-violent, family-friendly facility, you will also experience a level of professional supervision and interaction by Cyber Quest team members. Our employees are always available to quickly respond to any guest questions or concerns, and to assist players in finding games that are well suited for them. Our teammates will even engage in game play with you if you are up for a challenge!

Cyber Quest provides an ever-changing game lineup with the latest and greatest ticket, crane, and interactive video games. Games are also rotated on a regular basis to keep the lineup fresh and exciting. Check with your preferred Cyber Quest location for specific game titles.

Cyber Quest was designed to appeal to all ages! You’ll find something for everyone here. Children 12 years or younger must be accompanied by an adult over the age of 18. Kids ages 13 and up can play independently in the arcade.

Cyber Quest is very proud of our signature Prize Zone. The Prize Zone features plush and licensed toys from popular cartoons or blockbuster movies, travel and board games, craft kits and much, much, more! But it’s not just kid stuff at Cyber Quest—we also offer technology-driven awards like iPads, e-Readers, and other great prizes. Our elite players are also eligible to place special requests for prize fulfillment; if you won the tickets, we’ll find the prize!

All of our games award tickets for redemption on skill-based play—basically, the better you play, the more tickets you will win to cash in at the Prize Zone!

There’s no entry fee for Cyber Quest. All games require a Cyber Quest Club Card or tokens (Cyber Quest at Ho-Chunk Casino). There is a one-time $1.00 fee for Club Cards. Actual game pricing varies, but averages $0.50 – $2.00 per game.

There are two ways for you to register your Cyber Quest Club Card; you can enter your information on our card kiosk the next time you visit the center or bring your card to a team member and they can help get that registered for you as well.

**Cyber Quest at Ho-Chunk Casino location uses a token system and does not support club card registration.

Not at this time. Cyber Quest arcades are only attached to certain Kids Quest facilities throughout the country. To see if your local Kids Quest has an affiliated Cyber Quest, visit our locations page. (link to page)

Our birthday parties include activities and play events that will keep your child and guests moving. The price provides 30 minutes for cake and present opening, as well as 90 minutes of free playtime to enjoy the activities and events that engage children up to 12 years of age. After the party time, children can remain under our hourly care rates while adults continue to enjoy amenities at the resort location.

There is a minimum charge for a party. Additional children can be added to the party at a fixed price per a child. Click on Locations within the main menu to select the center you want to host your event, then click on Parties to view a detailed pricing summary. You may customize the party in numerous ways for an additional charge over the basic party package.

Book online or call the center for details.

Yes, we require a deposit at the time of booking.

A cancellation fee will be applied towards any cancellations made less than 14 days in advance, or in case of a no-show. No cancellation fee applies for cancellations made 14 or more days in advance.

We would love you to stay and continue to play with us, unfortunately, we cannot guarantee the party room will be available. Our center staff will be happy to accommodate in any way they can.

Yes, we offer Cyber Quest birthday party packages for children 13 and older. Locate the center where you would like to host the event and click on the Parties link to view a detailed pricing summary.

You may bring a store-bought cake and cupcakes. No other food products may be brought to the party due to health code restrictions.

A Birthday Party Captain will be assigned to oversee all aspects of the party from check-in to check-out.

We host our parties 365 days a year—there’s no need to work around a holiday – with numerous start times each day.

Party guests can range from 6 weeks through 12 years* of age. Adult guests are welcome to attend, especially during the 30 minutes of time enjoy cake and presents in the party room. When the kids begin their playtime, adults can also relax and experience the amenities offered by our resort location outside of Kids Quest.

For an additional charge, a party time can be reserved prior to when the center opens to the public.

We offer birthday parties for children 3 years to 12 years of age.

We would love for you to tour our center and try out our services! This will give you and your child a chance to experience Kids Quest before booking your event.

Additional snacks, beverages, ice cream treats, and entrees are available for purchase at the center. Select from a variety of items in our retail display case as treat bags for the party guests. The birthday party package includes unlimited fountain drinks for the children.

Socks are required because Kids Quest is a shoe-free environment. Socks are available for purchase at the center. Our Nevada centers have immunization requirements—please refer to the center for more details.

Our party receipt includes the name of your center’s Party Specialist and phone number. Simply call them for assistance. For a detailed party pricing summary by center, visit each location page and click on the pricing tab.

When you link to any of our Kids Question locations you will find details about the resort property and their amenities, including a link to that specific resort property website.

See our Parties page for details regarding our group events or contact your local center for more information.

Kids Quest offers center rentals as well as group rates for as little as 10 guests. Please contact the center you wish to visit for more information and specific rates.