FAQ – Frequently Asked Questions
The 411 on Kids Quest Fun
Kids Quest
Kids Quest offers hourly, drop-in, child care, and entertainment for children ages 2.5 years thru 12 years of age*. There’s always something new to explore inside Kids Quest, featuring the very latest in video games, music, crafts, and other unique activities! We make it easy for adults to enjoy free time, while kids enjoy play time.
Cyber Quest Arcade
Cyber Quest is a nationally acclaimed family-friendly arcade that offers cutting-edge games for kids and adults alike. The most distinctive aspects of this arcade are that Cyber Quest only offers non-violent game content as well as enhanced levels of employee-guest interaction. At Cyber Quest kids can enjoy themselves for hours on end while learning and practicing great values such as teamwork, sportsmanship, and fair play.
Kids Quest
What activities do you offer at Kids Quest?
There are a variety of exciting activities at Kids Quest from physical challenges to video games, tablet play, and crafts. Please visit the amenities page on this website for full details on all of the great things children can experience in our care. The fun varies slightly from center to center, so please visit specific location pages for a list of play events.
What ages does Kids Quest care for?
Kids Quest hourly child care is available for children 2.5 years of age through 12 years of age*. The main play floor is designed for children from 30 months to 12 years of age. All interest areas and kids’ activities are designed to be age-appropriate.
Our Tiny Tots room, now available at Kids Quest at Couhstatta and Mohegan Sun only, is specifically designed for our smallest guests, ages 6 weeks to 30 months.
Do I need a reservation for my child?
We operate on a first-come-first-serve basis for hourly care. Centers do get busy, so pre-registration is offered and suggested to speed up the check-in process. Reservations are only required for group bookings and birthday parties. For pre-registration, please visit the location page of the center you will be visiting and scroll down to the “Pre-Visit Form” tab.
Can I stay and play with my kids?
Kids Quest is an hourly child care and entertainment center created so that adults may explore amenities located at our host properties independent of their children. In fact, our mission is to provide “Play Time for Kids, Free Time for You!”
Can I leave the property after dropping my child off?
While Kids Quest does take care of your child, you are not permitted to leave the property while your child is in our care.
The exception would be our five Las Vegas locations (Boulder Station, Green Valley Ranch, Red Rock, Santa Fe Station, or Sunset Station). Please visit their center-specific location pages for more information.
Do I need to bring anything for my child?
Kids Quest is a shoe-free environment that requires children to wear socks throughout their stay. Comfortable clothing is recommended, and if you forget socks they are always available for purchase. Other than that, our little guests just need their imaginations and the desire to have a fantastic time. Please do not bring any personal belongings like cell phones, other electronics, or toys. We are not responsible for lost or damaged items.
I have an infant, what do I need to bring to the center?
Parents are asked to provide diapers, formula, a bottle and/or sippy cup, food for infants, a change of clothes, baby wipes, and a pacifier (all if applicable). Diapers are available for purchase at a nominal fee, as well as infant and toddler-friendly snack options. More Information
What if my child has a food allergy?
Please notify our team members upon check-in if your child has an allergy. We offer a variety of food options, but we cannot assure you there will be items to fit your child’s dietary needs.
Does Kids Quest have a behavioral policy?
Maintaining a safe and healthy atmosphere is critical to our mission. We do not discipline children in our care; however, it is appropriate to redirect unwanted behaviors. Ideally, we would like to work with families to prevent these behaviors from occurring. When necessary for the safety of all children in our care, we may need to look at dismissing a child who engages in inappropriate behavior. For further questions please speak with a manager on duty when visiting Kids Quest or call ahead of your visit for further clarification. Locations
What are the qualifications of your employees?
Kids Quest teammates are trained and certified in CPR and first aid, as well as in all forms of play-based activities to engage your child. There are also mandatory ongoing trainings for teammates throughout their employment to supplement and refresh skills or to update credentials. More Information
How do I check the balance on a Kids Quest gift card?
First, ensure that your card is the “new” version. New cards have “Gift Card” in the bottom left corner. If you have the new version, click here and type in the card number and pin. For more information on Kids Quest gift cards, visit our Gift Cards page.
Cyber Quest Arcade
What makes Cyber Quest different from other arcades?
Besides being a non-violent, family-friendly facility, you will also experience a level of professional supervision and interaction by Cyber Quest team members. Our employees are always available to quickly respond to any guest questions or concerns, and to assist players in finding games that are well suited for them. Our teammates will even engage in game play with you if you are up for a challenge!
What sort of games does Cyber Quest offer?
Cyber Quest provides an ever-changing game lineup with the latest and greatest ticket, crane, and interactive video games. Games are also rotated regularly to keep the lineup fresh and exciting. Check with your preferred Cyber Quest location for specific game titles. More Information
What age groups does Cyber Quest serve?
Cyber Quest was designed to appeal to all ages! You’ll find something for everyone here. Children 12 years or younger must be accompanied by an adult over the age of 18. Kids ages 13 and up can play independently in the arcade.
Does every Kids Quest have a Cyber Quest area?
Not at this time. Cyber Quest arcades are only attached to certain Kids Quest facilities throughout the country. To see if your local Kids Quest has an affiliated Cyber Quest, visit our locations page.
*Coushatta and Mohegan Sun provide care to children 6 weeks through 12 years of age.
**Kids Quest is a state-licensed facility that abides by the State of Nevada’s child care licensing regulations. Per state regulations, if you reside within Clark County Nevada, you must provide proper immunization documentation before the first visit. Accepted immunization documentation includes; records from public or private schools, records from a local health office or a letter signed by a licensed physician, or records from WebIZ.
If you reside outside of Clark County Nevada and are visiting the property for 15 consecutive days or less, your child(ren) will be conditionally admitted to the center by signing our daily authorization and providing us with documentation of proof of out-of-county residency (i.e. Drivers License, State Issued ID) upon check-in. For more information, contact the center directly.
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Kids Quest
What are your hours?
We are open 7 days a week, 365 days a year, including holidays. Hours will vary by location, with some adjustments for seasonal hours. Under unforeseen circumstances, our hours may change without notice. Click here to choose a location for hours of operation.
What does Kids Quest charge?
Hourly fees for play vary by location and the age of your child. To review child care rates, visit the location page for the center you would like to visit or call for hourly fee confirmation. More Information
What is included in the hourly price?
All of the games and kids’ activity areas in the center are included in the hourly child care fee including karaoke, large playing structure, dramatic play, video games, and more! Monthly themes and activities are also included in the hourly rate unless otherwise stated in the event details. Snacks, refreshments, and meals are available at our Quest Café for an additional charge. View amenities
Not all amenities are available at all locations.
Is there a time limit on how long my child can stay?
Kids Quest is located throughout the country and complies with all local and state regulations. Please call the center directly before your visit for more information. Children in our care for 4 or more hours require a meal purchased every 4 hours. Las Vegas centers have a maximum limit of 5 hours in our care.
Do I need a reservation?
We operate on a first-come-first-serve basis for hourly care. Centers do get busy, so pre-registration is offered and suggested to speed up the check-in process. Reservations are only required for group bookings and birthday parties. For pre-registration, please visit the location page of the center you will be visiting and scroll down to the “Pre-Visit Form” tab.
Cyber Quest Arcade
What are your hours?
We are open 7 days a week, 365 days a year, including holidays. Hours will vary by location, with some adjustments for seasonal hours. Under unforeseen circumstances, our hours may change without notice. Click here to choose a location for hours of operation. More Information
What does Cyber Quest cost?
There’s no entry fee for Cyber Quest. All games require a Cyber Quest Club Card in order to be played. There is a one-time $1.00 fee for Club Cards. Our games range in price from .50 per play to $3.00 for more sophisticated challenges and $5.00 for VR games, with game selection varying by location. Load up your Club Card with as many credits as you would like. And because credits stored on the Cyber Quest Club Card never expire, you may load them at any time or continue to add them to your card on future visits; saving them for that special prize you want.
How do I check the balance on my Cyber Quest Club Card?
Currently, the only way to check the balance remaining on your Cyber Quest Club Card would be to visit your nearest Cyber Quest location and have a Team Member at the Prize Zone look up your account.
*Coushatta and Mohegan Sun provide care to children 6 weeks through 12 years of age.
**Kids Quest is a state-licensed facility that abides by the State of Nevada’s child care licensing regulations. Per state regulations, if you reside within Clark County Nevada, you must provide proper immunization documentation prior to your first visit. Accepted immunization documentation includes; records from a public or private school, records from a local health office or a letter signed by a licensed physician, or records from WebIZ.
If you reside outside of Clark County Nevada and are visiting the property for 15 consecutive days or less, your child(ren) will be conditionally admitted to the center by signing our daily authorization and providing us with documentation of proof of out of county residency (i.e. Drivers License, State Issued ID) upon check-in. For more information, contact the center directly.
Kids Quest
Do you have a Rewards program?
Yes, every guest can participate in the Loyalty Rewards program. To enroll, simply provide a valid email and gaming card number for our files at check-in. Once you enroll you can begin accruing hours. For every 15 hours, a FREE hour of time is earned at Kids Quest.
Does it cost anything to join the Loyalty Rewards program?
No, our program is absolutely free to join. You simply need a valid email address and gaming card on file. Every hour your child spends at Kids Quest is counted towards your FREE hour.
Are there any other benefits to the Loyalty Rewards program?
Besides earning a FREE hour of play after you accumulate 15 hours of paid play, you will be eligible for deals and offers through the program. As well as be the first to know about exclusive center and community events.
Is there a discount for multiple kids?
Currently, we offer the Loyalty Rewards program as a great way to accumulate free time at Kids Quest. Hours are accrued for all children checked into Kids Quest on the same record. Example: Adult caregiver checks in three (3) children for four (4) hours at Kids Quest, for a total of 12 hours accrued. After that visit, there are only (3) three hours to go for one FREE hour of care.
Through our Loyalty Rewards program, we do also offer various discounts each month.
Cyber Quest Arcade
How do I register a Cyber Quest Club Card?
There are two ways for you to register your Cyber Quest Club Card; you can enter your information on our card kiosk the next time you visit the center or bring your card to a Team Member and they can help get that registered for you as well.
Why would I want to register my Cyber Quest Club Card?
Never worry about losing your game play or tickets won. Once registered, Cyber Quest maintains your balance for you. Small fees apply for club card replacement. Additionally, you will be signed up for our Hall of Fame Club Rewards program and receive all the benefits that come along with the rewards program.
Do you have a Rewards program?
Yes, every guest can participate in the Hall of Fame Club Rewards program. To enroll, simply register your Cyber Quest Club Card at a kiosk or with a Team Member. Once you enroll you will receive 100 FREE Prize Zone tickets and can begin earning rewards at Cyber Quest.
Does it cost anything to join the Hall of Fame Club Rewards program?
No, our program is free to join. You simply need a valid email address and a Cyber Quest Club Card on file. Every credit played at Cyber Quest is counted towards your Club Card status. Play your way up the ranks to the Legend level and receive additional benefits!
Are there any other benefits to the Hall of Fame Club Rewards program?
Besides earning 100 FREE Prize Zone tickets just for signing up. Each Club Card tier has additional benefits that can be found here. You will be eligible for deals and offers through the program, such as Special Prize Requests. As well as be the first to know about exclusive center and community events.
*Coushatta and Mohegan Sun provide care to children 6 weeks through 12 years of age.
**Kids Quest is a state-licensed facility that abides by the State of Nevada’s child care licensing regulations. Per state regulations, if you reside within Clark County Nevada, you must provide proper immunization documentation prior to your first visit. Accepted immunization documentation includes; records from a public or private school, records from a local health office or a letter signed by a licensed physician, or records from WebIZ.
If you reside outside of Clark County Nevada and are visiting the property for 15 consecutive days or less, your child(ren) will be conditionally admitted to the center by signing our daily authorization and providing us with documentation of proof of out of county residency (i.e. Drivers License, State Issued ID) upon check-in. For more information, contact the center directly.
Kids Quest
What do I need to bring for registration?
You will need a form of photo identification to check your child in and out of our facility. If it is your first visit, you can pre-register on the location page to streamline the process. Select your center location and scroll down to the “Pre-Visit Form” tab to complete your pre-registration.
What is the check-in/check-out process at Kids Quest?
On your first visit, you will be asked for essential information regarding pertinent health and allergies**, personal photo identification, email address, gaming card information, emergency contact(s), and a café spending allowance. You will also be asked to review and sign a daily authorization form that explains Kids Quest policies and procedures. Once your child is in our system, two bar-coded labels will be issued, one for you and one for your child. These stickers must be matched and verified with a photo ID at check-out. Upon completion of check-in, a Kids Quest team member will escort your child through the safety gates to the play floor so the adventure can begin!
What immunization records are required for Las Vegas?
Kids Quest is a state-licensed facility that abides by the State of Nevada’s child care licensing regulations. Per state regulations, if you reside within Clark County Nevada, you must provide proper immunization documentation prior to the first visit. Accepted immunization documentation includes; records from public or private school, records from a local health office or a letter signed by a licensed physician, or records from WebIZ.
If you reside outside of Clark County Nevada and are visiting the property 15 consecutive days or less, your child(ren) will be conditionally admitted to the center by signing our daily authorization and providing us with documentation of proof of out of county residency (i.e. Drivers License, State Issued ID) upon check-in. If you do not submit your child’s immunization records during or after the grace period, we will not be able to admit your child into the center until we are in receipt of the records.
For more information and to submit your child’s immunization records, contact the center directly via email or phone.
*Coushatta and Mohegan Sun provide care to children 6 weeks through 12 years of age.
**Kids Quest is a state-licensed facility that abides by the State of Nevada’s child care licensing regulations. Per state regulations, if you reside within Clark County Nevada, you must provide proper immunization documentation prior to your first visit. Accepted immunization documentation includes; records from a public or private school, records from a local health office or a letter signed by a licensed physician, or records from WebIZ.
If you reside outside of Clark County Nevada and are visiting the property for 15 consecutive days or less, your child(ren) will be conditionally admitted to the center by signing our daily authorization and providing us with documentation of proof of out of county residency (i.e. Drivers License, State Issued ID) upon check-in. For more information, contact the center directly.
Cyber Quest Arcade
What kind of redemption prizes do you have at Cyber Quest?
Cyber Quest is very proud of our signature Prize Zone. The Prize Zone features plush and licensed toys from popular cartoons or blockbuster movies, travel and board games, craft kits, and much, much, more! But it’s not just kid stuff at Cyber Quest—we also offer technology-driven awards like iPads, e-Readers, and other great prizes.
All registered Hall of Fame Club Cardholders are also eligible to place special requests for prize fulfillment; if you win the tickets, we’ll find the prize!
How are prizes awarded?
Many of our games award tickets for redemption on skill-based play— the better you play, the more tickets you will win to cash in at the Prize Zone! Other games have specific prizes in them that you are trying to win through game play.
Not finding what you want? We can help find that perfect prize. All registered Hall of Fame Club Cardholders may request special prizes. Just speak to a Cyber Quest Team Member or fill out a request form to get the process started.
What is your Prize Refund Policy?
All prize problems, malfunctions, and damages must be reported within 3 days of purchase. Refund requests will not be granted after 3 days. Cyber Quest has the right to deny refunds for products damaged by receiving party. Guest must present their Cyber Quest Club Card used during the prize redemption, or be a registered Club Card member to be eligible for product refund. Other terms or conditions may apply.
*Coushatta and Mohegan Sun provide care to children 6 weeks through 12 years of age.
**Kids Quest is a state-licensed facility that abides by the State of Nevada’s child care licensing regulations. Per state regulations, if you reside within Clark County Nevada, you must provide proper immunization documentation prior to your first visit. Accepted immunization documentation includes; records from a public or private school, records from a local health office or a letter signed by a licensed physician, or records from WebIZ.
If you reside outside of Clark County Nevada and are visiting the property for 15 consecutive days or less, your child(ren) will be conditionally admitted to the center by signing our daily authorization and providing us with documentation of proof of out of county residency (i.e. Drivers License, State Issued ID) upon check-in. For more information, contact the center directly.
Kids Quest
Do you host birthday parties at Kids Quest?
Absolutely! Kids Quest hosts parties that are easy for parents and fun for kids. We have teams in place at each center complete with Party Pros to lead the fun and create lasting memories of your child’s special day. Simply call your nearest Kids Quest location to speak to a Party Pro, or book online to begin the planning process.
Click here to view our birthday party policies and procedures.
What ages does Kids Quest host parties for?
We offer birthday parties for children 3 years to 12 years of age. If you are looking for more birthday party options, please scroll down to the Cyber Quest Arcade section below.
What does a Kids Quest birthday party include?
Our birthday parties include activities and play events that will keep your child and guests moving. The price provides 30 minutes for cake and present opening, as well as 90 minutes of playtime to enjoy the activities and events that engage children up to 12 years of age. After the party time, children can remain under our hourly care rates while adults continue to enjoy amenities at the resort location.
What are your Party Packages?
We offer two party packages at Kids Quest: the Quest Package and the Quest+ Package. These packages will vary a little based on which location you choose to have your party at.
The Quest Package ($150-180+) –
- The birthday child and five (5) child guests, there is a fee per additional child guest ($23-$28 per child guest)
- 90 minutes of playtime at Kids Quest
- 30 minutes for a birthday treat and gift opening
- Two (2) pitchers of a fountain drink
- One (1) party favor for each guest
- Party decorations
- Digital invitations
- A party photo
- A special gift for the birthday child
- Birthday Party Pros lead the fun (pre-planning and day of support)
The Quest+ Package ($180-210+) –
- The birthday child and five (5) child guests, there is a fee per additional child guest ($18-$23 per child guest)
- 90 minutes of playtime at Kids Quest
- 30 minutes for a birthday treat and gift opening
- A $5 Cyber Quest Club Card for each child guest (Cyber Quest locations only)
- A slice of pizza for each child
- Unlimited pitchers of a fountain drink
- One (1) party favor for each guest
- Party decorations
- Digital invitations
- A party photo
- A special gift for the birthday child
- Birthday Party Pros lead the fun (pre-planning and day of support)
How much does a birthday party cost?
There is a minimum charge for a party at Kids Quest. Additional children can be added to the party at a fixed price per child. (See above) Click on Locations within the main menu to select the center you want to host your event, then click on the “Parties” tab to view a detailed pricing summary. You may customize the party in numerous ways for an additional charge over the basic party package.
Book online or call the center for details.
When can I have the party – day/time?
We host our parties 365 days a year—there’s no need to work around a holiday – with numerous start times each day.
Who can come to the party?
Party guests can range from 2.5 years of age to 12 years* of age. Adult guests are welcome to attend, especially during the 30 minutes to enjoy cake and presents in the party room. When the kids begin their playtime, adults can also relax and experience the amenities offered by our resort location outside of Kids Quest.
Can I bring a cake or food for the party?
You may bring store-bought cake and cupcakes. No other food products may be brought to the party due to health code restrictions.
Are there snacks, meals, and treat bags for purchase?
Additional snacks, beverages, ice cream treats, and entrees are available for purchase at the center. Select from a variety of items in our retail display case as treat bags for the party guests. The birthday party package includes unlimited fountain drinks for the children.
Do you require a deposit to book a birthday party?
Yes, we require a deposit at the time of booking. A cancellation fee will be applied towards any cancellations made less than 14 days in advance, or in case of a no-show. No cancellation fee applies for cancellations made 14 or more days in advance. Deposits may also be credited towards a new party date for a cancellation made after 14-day cancellation window.
I already booked a party, but need to make some changes. What do I do?
Our party receipt includes the name of your center’s Party Pro and phone number. Simply call them for assistance. For a detailed party pricing summary by center, visit each location page and click on the “Parties” tab.
What if I cancel the birthday party, will I receive my deposit back?
A cancellation fee will be applied towards any cancellations made less than 14 days in advance, or in case of a no-show. No cancellation fee applies for cancellations made 14 or more days in advance. Deposits may also be credited towards a new party date for a cancellation made after the 14-day cancellation window.
What if I want to stay longer than my allotted party time?
We would love you to stay and continue to play with us, unfortunately, we cannot guarantee the party room will be available. Our center staff will be happy to accommodate you in any way they can.
Can I come before the party and tour the center?
We would love for you to tour our center and try out our services! This will give you and your child a chance to experience Kids Quest before booking your event.
Who supervises the children during the party?
A Party Pro will be assigned to oversee all aspects of the party from check-in to check-out.
What is available at Kids Quest’s resort location for the adults while the kids are enjoying their play time in the center?
When you go to any of our Kids Question location pages you will find details about the resort property and its amenities, including a link to that specific resort property website.
Is there an option to have a private party?
For an additional charge, a party time can be reserved prior to when the center opens to the public.
Are there any special requirements for visiting Kids Quest?
Socks are required because Kids Quest is a shoe-free environment. Socks are available for purchase at the center. Our Nevada centers have immunization record requirements—please refer to the center for more details. Please do not bring any personal belongings like cell phones, other electronics, or toys. We are not responsible for lost or damaged items.
Do you have discounts for field trip groups?
Yes, we offer discounts to groups of 10 or more. Please contact the specific Kids Quest center location for assistance booking your event. More Information (scroll down to the bottom of the page).
What do you offer for group events?
See our Parties page (scroll down to the bottom of the page) for details regarding our group events or contact your local center for more information.
What are your fees to host a group, field trip, or corporate event?
Kids Quest offers center rentals as well as group rates for as few as 10 guests. Please contact the center you wish to visit for more information and specific rates.
Cyber Quest Arcade
Do you host birthday parties at Cyber Quest?
Absolutely! Cyber Quest hosts parties that are easy for parents and fun for kids. We have teams in place at each center complete with Party Pros to lead the fun and create lasting memories of you or your child’s special day. Simply call your nearest Cyber Quest location to speak to a party pro, or book online to begin the planning process.
We do not currently host Cyber Quest birthday parties at Cyber Quest at Boulder Station, Red Rock, Santa Fe Station, or Sunset Station. If you are looking to have a Cyber Quest birthday party in the Las Vegas area, check out our Cyber Quest at Green Valley Ranch location.
Click here to view our birthday party policies and procedures.
What ages does Cyber Quest host parties for?
We offer birthday parties for children 3 years to adults of any age!
What does a Cyber Quest birthday party include?
Our birthday parties include arcade play and tournaments that will keep you, your child, and/or your guests entertained. The price provides 30 minutes for cake and present opening, as well as a $20 or $25 Cyber Quest Club Cards for each guest. After the party time, children can stay and keep working towards that prize they have their eye on while adults continue to enjoy amenities at the resort location. Children 12 years and under must be accompanied by an adult 21 years or older.
What are your Party Packages?
We offer two party packages at Cyber Quest: the All-Star Package and the Legend Package.
The All-Star Package ($160-180+) –
- Birthday guest and five (5) guests, there is a fee per additional guest ($25 per guest)
- $20 Cyber Quest Club Card per guest
- 30 minutes for a birthday treat and gift opening
- Two (2) pitchers of a fountain drink
- One (1) Jumbo Popcorn bowl
- One (1) party favor for each guest
- Party decorations
- Digital invitations
- A party photo
- One (1) game tournament
- 250 Prize Zone tickets for the tournament winner
- A special gift for the birthday child
- Birthday Party Pros lead the fun (pre-planning and day of support)
The Legend Package ($190-210+) –
- Birthday guest and five (5) guests, there is a fee per additional guest ($30 per guest)
- $25 Cyber Quest Club Card per guest
- 30 minutes for a birthday treat and gift opening
- A slice of pizza for each guest
- Unlimited pitchers of a fountain drink
- One (1) Jumbo Popcorn bowl
- One (1) party favor for each guest
- Party decorations
- Digital invitations
- A party photo
- Two (2) game tournaments
- 250 Prize Zone tickets for each tournament winner
- A special gift for the birthday child
- Birthday Party Pros lead the fun (pre-planning and day of support)
How much does a birthday party cost?
There is a minimum charge for a party at Cyber Quest. Additional children can be added to the party at a fixed price per child. (See above) Select your Location, then click on the “Parties” tab to view a detailed pricing summary. You may customize the party in numerous ways for an additional charge over the basic party package.
Book online or call the center for details.
When can I have the party – day/time?
We host our parties 365 days a year—there’s no need to work around a holiday – with numerous start times each day.
Who can come to the party?
Party guests can range from any age. Adult guests are welcome to attend, especially during the 30 minutes of time to enjoy cake and presents in the party room.
Can I bring a cake or food for the party?
You may bring store-bought cake and cupcakes. No other food products may be brought to the party due to health code restrictions.
Are there snacks, meals, and treat bags for purchase?
Additional snacks, beverages, ice cream treats, and entrees are available for purchase at the center. Select from a variety of items in our retail display case as treat bags for the party guests. The birthday party package includes unlimited fountain drinks for the children.
Do you require a deposit to book a birthday party?
Yes, we require a deposit at the time of booking. A cancellation fee will be applied towards any cancellations made less than 14 days in advance, or in case of a no-show. No cancellation fee applies for cancellations made 14 or more days in advance. Deposits may also be credited towards a new party date for a cancellation made after the 14-day cancellation window.
I already booked a party, but need to make some changes. What do I do?
Our party receipt includes the name of your center’s Party Pro and phone number. Simply call them for assistance. For a detailed party pricing summary by center, visit each location page and click on the “Parties” tab.
What if I cancel the birthday party, will I receive my deposit back?
A cancellation fee will be applied towards any cancellations made less than 14 days in advance, or in case of a no-show. No cancellation fee applies for cancellations made 14 or more days in advance. Deposits may also be credited towards a new party date for a cancellation made after the 14-day cancellation window.
What if I want to stay longer than my allotted party time?
We would love you to stay and continue to play with us, unfortunately, we cannot guarantee the party room will be available. Our center staff will be happy to accommodate you in any way they can.
Who supervises the children during the party?
A Party Pro will be assigned to oversee all aspects of the party from check-in to check-out.
What is available at Cyber Quest’s resort location for the adults while the kids are enjoying their arcade play at the center?
When you link to any of our Cyber Question locations you will find details about the resort property and its amenities, including a link to that specific resort property website.
Is there an option to have a private party?
For an additional charge, a party time can be reserved prior to when the center opens to the public.
Do you have discounts for field trip groups?
Yes, we offer discounts to groups of 10 or more. Please contact the specific Cyber Quest center location for assistance booking your event. More Information (scroll down to the bottom of the page).
What do you offer for group events?
See our Parties page (scroll down to the bottom of the page) for details regarding our group events or contact your local center for more information.
What are your fees to host a group, field trip, or corporate event?
Cyber Quest offers center rentals as well as group rates for as few as 10 guests. Please contact the center you wish to visit for more information and specific rates.
*Coushatta and Mohegan Sun provide care to children 6 weeks through 12 years of age.
**Kids Quest is a state-licensed facility that abides by the State of Nevada’s child care licensing regulations. Per state regulations, if you reside within Clark County Nevada, you must provide proper immunization documentation prior to your first visit. Accepted immunization documentation includes; records from a public or private school, records from a local health office or a letter signed by a licensed physician, or records from WebIZ.
If you reside outside of Clark County Nevada and are visiting the property for 15 consecutive days or less, your child(ren) will be conditionally admitted to the center by signing our daily authorization and providing us with documentation of proof of out of county residency (i.e. Drivers License, State Issued ID) upon check-in. For more information, contact the center directly.