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Tiny Tots Change in Service

Tiny Tots Change in Service

Dear Valued Guests,

After thoughtful consideration and a comprehensive evaluation of our operations, we have made the decision to discontinue offering Tiny Tots infant care as part of our services, effective May 1, 2024. This decision was made after careful deliberation and analysis of the resources required to sustain infant care within Kids Quest.

Our focus remains on delivering exceptional experiences in our core services. Maintaining the high standards of care and safety required for infants necessitates a significant investment in trained staff, particularly given the 1:4 staff-to-infant ratio. By reallocating these resources, we can better serve our guests, enhance the overall guest experience, and support additional investments in play for our centers.

We appreciate your understanding and support as we continue to strive for excellence in all aspects of our operations. Starting May 1, we will care for children 30 months through 12 years of age. Should you have any questions or concerns, please do not hesitate to reach out to our team.


  • Q: Why are you removing Tiny Tots? expand

    A: The demand for Tiny Tot care has dropped since reopening after COVID. With the high cost of providing care and the additional strain that it put on our teams, we made the hard decision to eliminate the service and focus on our core child care service on the floor. This change will allow us to reinvest and add more play value to our existing centers.

  • Q: What are you going to do to the space? expand

    A: In centers that do not have a party room, we will add a designated place for parties to occur. In other locations, we may utilize the space for storage or hold the space for a new and exciting play event!

  • Q: What age children will you take? expand

    A: Effective May 1, 2024; Kids Quest will care for children between 30 months through 12 years of age.

  • Q: Can my child who is almost 30 months be admitted into the center? expand

    A: Our play floor is specifically designed and age-appropriate for children between 30 months through 12 years of age. Unfortunately, we cannot make exceptions for the safety and supervision of all children in our care.

Change Notifications

  • Notifications of the service change were posted on Kids Quests’ website on March 1, 2024, including;
    • Website banners.
    • The Tiny Tot Service Change webpage was added to our website.
    • Alert bar notifications.
    • Changed the ages of service from 6 weeks to 30 months on the business descriptions.
    • Removed Tiny Tots as an applicable service at locations.
  • Inclusions in our weekly newsletter on: 3/13, 3/27, 4/17, & 4/24
  • Front Counter signage of the change notification.
  • A Digital Signage slide of the service change was added to the digital loop.
  • Social Posts
    • Pinned post on the top of each location page
  • Google
    • Google notification added on each Google Business Page
  • Host Property
    • Some host properties posted items on their website concurrent with Kids Quest.
    • Some host properties sent email notifications to their guests.